Product Support

In promoting the Genesis Distribution ethos of building partnerships in business, we have
now engaged ʻDyan Engineeringʼ to undertake any service, or repair work that may be
needed throughout the life span of any machine you purchase. Genesis Distribution will
continue to build a parts inventory, but in order to provide a rapid response to any issues
that may appear during the ownership period of a machine, Dyan Engineering can usually
be with a customer anywhere in Northern Ireland with in a 24HR period from when the
customer first makes contact to register a problem.

Dyan Engineering, like Genesis Distribution provides a fresh faced approach to service
back up with a comprehensive expertise in electronic equipment. Dyan Engineering,
although established more than four years now, has been developing a working
relationship with Genesis Distribution for some time now. Stephen from Genesis
Distribution stated that, “I have never been anything but impressed by the dedication of the
Dyan Engineering team at what they do and have never been let down, even on the most
complex of jobs that I asked the team to undertake!” Incidentally, Dyan Engineering works
to the same principles of Genesis Distribution in providing new ways and ideas of efficient
product support.

Johnny, from Dyan Engineering commented, “we are delighted to be partnering with
Genesis Distribution and see both companies complementing each other as we both
continue to grow our businesses in a sustainable fashion.” Stephen Lewis of Genesis
Distribution confirmed this and added, “...as a result of this partnership we can now
provide a sales and parts focus, comfortable in the knowledge that any service or product
support query can be competently taken care off.”

Both companies keep customer expectations and care at the core of their business. They
believe this is the key to customer retention, whether it is from a sales perspective or
general service work being carried out.

As a result of this partnership the customer can expect to receive knowledgeable and
helpful sales with rapid service back-up when required from Genesis Distribution.
If you have an issue with a machine or general service enquiry, please fill the form out
below, or feel free to contact either Stephen on 07876 452058 or Johnny on 07821
044450

Simba | AG Products | Farmgem
We are currently building our parts portfolio, for information call Stephen on 07876 452058